Warranty and Support

3-Year Warranty and Direct Support

When you purchase from progetti.shop, you receive an authentic Progetti product and direct assistance even after purchase.

All products purchased on the site are covered by a warranty of up to 3 years from delivery, designed to offer you reliability, continuity, and peace of mind over time.

Why buy from progetti.shop

By purchasing directly from our site, you enjoy exclusive benefits:

✔ Extended warranty up to 3 years
✔ Direct assistance, without intermediaries
✔ Dedicated after-sales support
✔ Fast contact with our team

What the Warranty Covers

The warranty covers any functional defects or structural issues not caused by:

improper use of the product
impacts or accidental damage
normal wear and tear over time
unauthorized interventions or modifications

How to Request Support

If you need assistance, our support team is available to help.

To request support, simply send:

order number
description of the issue
any photographs of the product

Shipping Costs

Any shipping costs related to warranty interventions are generally borne by the customer.

However, depending on the type of intervention and destination, progetti.shop may decide to cover them directly.

Handcrafted products

Our products are crafted with artisanal care.

Any slight variations in color, finish, or details do not constitute defects, but rather distinctive characteristics that make each piece unique.

Our Commitment

Choosing a Progetti product means choosing quality, design and direct support that continues after purchase.